Contact information
Contact Information
1. Business Information
- Business owner: Brianna Rae Hayden (sole proprietor)
- Trading name: Valerrow
- Business address: 115 Tom Chapman Blvd, Apt 501, Warner Robins, GA 31088-7856, United States
- Website: valerrow.com
- Customer support email: contact@valerrow.com
2. Customer Support
Whether you have a question about your order, a product, a return, or anything else — we're here to help.
Email (preferred channel):
contact@valerrow.com
We aim to respond to all inquiries within a maximum of 2 business days.
Contact form:
Available at valerrow.com. Please include your full name, email address, order number (if applicable), and a clear description of your inquiry.
Valerrow does not currently offer telephone support.
3. Support Hours
- Monday to Friday: 9:00 AM – 6:00 PM (Eastern Time)
- Weekends and US public holidays: closed — messages received will be answered the next business day
4. Formal Complaints
To submit a formal complaint, please email contact@valerrow.com with the subject line "Formal Complaint". Include a full description of the issue, your order number, and the outcome you are seeking.
We will acknowledge receipt within 2 business days and aim to provide a full response within 30 calendar days.
5. Privacy Requests
To exercise your privacy rights (such as access, correction, or deletion of your personal information), please contact us:
- Email: contact@valerrow.com
- Subject line: "Data Rights Request"
- Include: your full name and the specific request you wish to make
We will respond within the timeframe required by applicable law.